Shipping Policy

At Berness, we are committed to delivering your order in a timely and efficient manner. Please review our shipping policy for all the details regarding shipping options, rates, and delivery times.

Within U.S. Continental 48 States

Alaska, Hawaii, Puerto Rico and Military Bases

Important Note Before Placing Your Order: 

Please double-check all information before submitting your order to avoid delays or issues.
Berness is not responsible for lost packages due to incorrect or incomplete shipping addresses or wrong item/size selections made during checkout. However, customers are always welcome to use our free exchange service.

To ensure the efficient and fast shipping for all customers: 

1. Orders cannot be modified or canceled once they have been placed.
2. Once submitted, orders are immediately queued for fulfillment and cannot be stopped or changed.
3. We are unable to reroute or redirect shipments to a different address after the order is placed.

Please note that we always strive to ship all orders as quickly as possible to ensure the highest quality of fulfillment service. If you're not fully satisfied with your purchase, you're welcome to take advantage of our free exchange service.

Processing Time

• All orders are processed within 1-2 business days. Orders placed after 10 AM (PST) on Fridays or during weekends/holidays will be processed the following business day.
• You will receive a confirmation email with tracking details once your order has been shipped.

Express Shipping

• Express shipping or Second Day Air Shipping means the shipping service we will be purchasing from carriers like Fedex or UPS, the shipping service transit time does not include needed order processing time. 
• Express Shipping Service - the package will take 3 business day of transit time handled by shipping carriers. 
• Two Day Shipping Service - The package will take 2 business days of transit time handled by shipping carriers.
• All express shipping service transit time only applied to business days. Which means shipping carriers like UPS or Fedex does not deliver on weekends (Saturday or Sunday) or Holidays. 

International Shipping

We currently do not offer international shipping.

Track your order

Once your order has shipped, you will receive a tracking number via email. You can track your order by visiting the carrier's website. If you encounter any issues with tracking or your shipment, feel free to contact our customer service team.